Student Complaint Procedure

Student Grievance Review Board Procedure

A student of Midwest Technical Institute seeking redress through grievance regarding attendance, academics or conduct must first attempt to resolve the matter informally by following the chain of command.

The student must first speak with their instructor.
If the matter is not resolved at that point, the student can request to meet with the respective Program Director.
If the issue is still unresolved, the student can request to meet with the Director of Education.
Should the issue remain unresolved, the student must submit a written request for a meeting with the Grievance Review Board within 5 working days of the initial documented concern at the appropriate address (see addresses section below.)

The request for the meeting must state the following:

Name of the grievant
Program the grievant is enrolled in
Name of the program instructor
Current address and phone number of the grievant
Statement of the grievance, including what resolution is being sought and any supporting documentation

Student Grievance Review Board Addresses

Springfield, IL – Main Campus

2731 Farmers Market Road
Springfield, IL 62707
Toll Free: (888) 976-5171

Springfield, MO – Branch Campus

3600 Glenstone Outer Road
Springfield, MO 65804
Toll Free: (888) 976-5176

Issues remaining unresolved at the institutional level may be directed to the following, depending on campus location and/or program. More information is available in the course catalog (see below).

The Illinois Board of Higher Education
Department of Financial and Professional Regulation (for the Cosmetology Program in IL)
The State of Missouri Department of Higher Education
Board of Cosmetology and Barber Examiners (for the Cosmetology Program in MO)