Student Complaint Procedure
Student Grievance Review Board Procedure
A student of Midwest Technical Institute seeking redress through grievance regarding attendance, academics or conduct must first attempt to resolve the matter informally by following the chain of command.
- The student must first speak with their instructor.
- If the matter is not resolved at that point, the student can request to meet with the respective Program Director.
- If the issue is still unresolved, the student can request to meet with the Director of Education.
- Should the issue remain unresolved, the student must submit a written request for a meeting with the Grievance Review Board within 5 working days of the initial documented concern at the appropriate address (see addresses section below.)
The request for the meeting must state the following:
- Name of the grievant
- Program the grievant is enrolled in
- Name of the program instructor
- Current address and phone number of the grievant
- Statement of the grievance, including what resolution is being sought and any supporting documentation
Student Grievance Review Board Addresses
2731 Farmers Market Road
Springfield, IL 62707
Toll Free: (888) 976-5171
3600 Glenstone Outer Road
Springfield, MO 65804
Toll Free: (888) 976-5176
Issues remaining unresolved at the institutional level may be directed to the following, depending on campus location and/or program. More information is available in the course catalog (see below).
- The Illinois Board of Higher Education
- Department of Financial and Professional Regulation (for the Cosmetology Program in IL)
- The State of Missouri Department of Higher Education
- Board of Cosmetology and Barber Examiners (for the Cosmetology Program in MO)
431 East Adams, 2nd Floor
Springfield, IL 62701-1404
Fax (217) 782-8548
Department of Financial and Professional Regulation
Division of Professional Regulation
320 West Washington Street
Springfield, IL 62786
P.O. Box 1469
Jefferson City, MO 65102-1469
Board of Cosmetology and Barber Examiners
P.O. Box 1062
Jefferson City, M0 65102