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(800) 814.5124
  • Programs
    • Journeyman Welder
      • Journeyman Welder Enrollment and Outcomes
    • Journeyman Welder II
      • Journeyman Welder II Enrollment and Outcomes
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    • HVAC/R Technician
      • HVAC/R-MAR Enrollment and Outcomes
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  • Request Info
(800) 814.5124
  • Programs
    • Journeyman Welder
      • Journeyman Welder Enrollment and Outcomes
    • Journeyman Welder II
      • Journeyman Welder II Enrollment and Outcomes
    • Medical Assisting
      • Medical Assisting Enrollment and Outcomes
    • HVAC/R Technician
      • HVAC/R-MAR Enrollment and Outcomes
    • Dental Assisting
      • Dental Assisting Enrollment and Outcomes
    • Professional Truck Driving
      • PTD Enrollment and Outcomes
    • Cosmetology
      • Cosmetology Enrollment and Outcomes
    • Medical Coding Specialist
      • Medical Coding Enrollment and Outcomes
    • Massage Therapy
      • Massage Therapy Enrollment and Outcomes
    • CDL Training Course
      • CDL Enrollment and Outcomes
    • Phlebotomy
      • Phlebotomy Enrollment and Outcomes
    • Basic Nursing Assistant
      • Basic Nursing Assistant Enrollment and Outcomes
    • Continuing Education
  • Campuses
    • Springfield, IL
    • East Peoria, IL
    • Moline, IL
    • Springfield, MO
  • Student Services
    • Externships
    • Student Accounts
    • Drug and Alcohol Abuse Prevention
    • Student Complaint Procedures
    • Transcript Request
    • E-Learning MS Teams
    • E-Learning Canvas
    • E-Learning Pearson
    • Student Portal
  • Admissions
    • Why MTI?
    • Housing
    • Military Students
      • Principles of Excellence
      • Military Friendly® School
      • Montgomery GI Bill®
      • Post-9/11 GI Bill®
    • Financial Aid
      • Financing Options
      • Tuition and Cost
      • Net Price Calculator
      • Student Loan Management
    • Scholarships
      • MTI DTC HS Scholarship
        • High School Scholarship Registration
        • Submit Video
        • Terms and Conditions
    • Welding Competition
    • Graduation Disclosures
    • Catalog
  • About
    • Faculty Directory
    • Emergency Financial Aid Grant
    • Accreditation
    • State Licensing
    • Campus Safety
    • Frequently Asked Questions
    • Enrollment and Outcomes
    • MTI Employment Opportunities
    • MTI Curriculum
  • News
    • Community Events
    • Resources
  • Search
  • Request Info

Student Complaint Procedures

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StudentComplaint_2_360x450

Student Complaint Procedure

Student Grievance Review Board Procedure

A student of Midwest Technical Institute seeking redress through grievance regarding attendance, academics or conduct must first attempt to resolve the matter informally by following the chain of command.

  • The student must first speak with their instructor.
  • If the matter is not resolved at that point, the student can request to meet with the respective Program Director.
  • If the issue is still unresolved, the student can request to meet with the Director of Education.
  • Should the issue remain unresolved, the student must submit a written request for a meeting with the Grievance Review Board within 5 working days of the initial documented concern at the appropriate address (see addresses section below.)

The request for the meeting must state the following:

  • Name of the grievant
  • Program the grievant is enrolled in
  • Name of the program instructor
  • Current address and phone number of the grievant
  • Statement of the grievance, including what resolution is being sought and any supporting documentation


Student Grievance Review Board Addresses

Springfield, IL – Main Campus

2731 Farmers Market Road
Springfield, IL 62707
Toll Free: (888) 976-5171

Springfield, MO – Branch Campus

3600 Glenstone Outer Road
Springfield, MO 65804
Toll Free: (888) 976-5176

Issues remaining unresolved at the institutional level may be directed to the following, depending on campus location and/or program. More information is available in the course catalog (see below).

  • The Illinois Board of Higher Education
  • Department of Financial and Professional Regulation (for the Cosmetology Program in IL)
  • The State of Missouri Department of Higher Education
  • Board of Cosmetology and Barber Examiners (for the Cosmetology Program in MO)
Illinois Board of Higher Education Division of Private Business and Vocational Schools

431 East Adams, 2nd Floor
Springfield, IL 62701-1404
(217) 782-2551
Fax (217) 782-8548

Department of Financial and Professional Regulation
Division of Professional Regulation
320 West Washington Street
Springfield, IL 62786
(217) 785-0820

Missouri Department of Higher Education

P.O. Box 1469
Jefferson City, MO 65102-1469

Board of Cosmetology and Barber Examiners
P.O. Box 1062
Jefferson City, M0 65102

Course Catalogs:

Midwest Technical Institute Illinois Catalog

  • Springfield, IL
  • Moline, IL
  • East Peoria, IL

Midwest Technical Institute Missouri Catalog

  • Springfield, MO

Programs

  • Journeyman Welder
  • Journeyman Welder II
  • Medical Assisting
  • HVAC/R Technician
  • Dental Assisting
  • Professional Truck Driving
  • Cosmetology
  • Medical Coding
  • Massage Therapy
  • CDL Training Course
  • Basic Nursing Assistant
  • Continuing Education
  • Phlebotomy

Campuses

Springfield, IL
(217) 527-8324

East Peoria, IL
(309) 427-2750

Moline, IL
(309) 277-7900

Springfield, MO
(417) 227-4950

Student Services

  • Externships
  • Student Accounts
  • Drug and Alcohol Abuse Prevention
  • Student Complaint Procedures
  • Transcript Request
  • Student Portal

Admissions

  • Why MTI?
  • Military Students
  • Financial Aid
  • Scholarships
  • Welding Competition
  • Graduation Disclosures
  • Catalog

About

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  • Accreditation
  • State Licensing
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